19 years
Chișinău, Comrat
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About me
A technical support manager with extensive experience. My main goal is to utilize my experience in solving technical problems and assisting users to improve user satisfaction and company performance. I am stress resistant and able to absorb new information on the go. I always remain professional and can do what is needed in any situation.
Show moreTOP Skills
Work experience
July 2024 - March 2025
8 months
Customer support
Virtual card company
Wroclaw
-Processing incoming queries from users via email and chat.
-Participating in payment disputes and interacting with the acquiring bank.
-Conducting interviews with users to provide access to the platform.
-Working with KYC requests (user verification, document verification).
-Diagnosing and escalating technical issues to IT department.
-Maintaining and updating the database of user queries.
-Interaction with other departments to solve complex problems.
Skills
Languages
Romanian Don't know
Russian Native
English Communication
Ukrainian Medium
Bulgarian Medium
Desired industries
Education: Secondary
Job preferences
Location
Remote
Working hours
Full-time
Driving licence
Category: A, B
With personal auto
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